Refund policy

Return and Refund Policy

We do not allow “change of mind” refunds or returns. Refunds will only be issued and processed in the case of fault or defect. There are no refunds or returns for any product that is “Sealed”, including but not limited to: blister packs, packs, booster boxes, tins, etc.

We may sell products that are “damaged” at a discounted sale price. We will make a reasonable effort to ensure all faults are disclosed, and therefore will not accept any refunds or returns for sale items. We do not warrant that all faults or defects with respect to “damaged” items will be disclosed. 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags/stickers if applicable and in its original packaging. You will need to provide the receipt/proof of purchase and any information outlining the relevant fault or defect.

To start a return, you can contact us at pidoofcollectibles@gmail.com. Please note that returns will need to be sent to the following address: 765 Harris Street, Ultimo NSW 2007, Australia.

Should we accept your return, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Any refunds, returns and replacements will be made in accordance with the relevant Australian legislation.

You can always contact us for any enquiries regarding returns at pidoofcollectibles@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like “Sealed” items including but not limited to blister packs, packs, booster boxes, tins, etc. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, with tags/stickers if applicable and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pidoofcollectibles@gmail.com.