pidoofcollectibles

Returns & Refund Policy

At Pidoof Collectibles, we deal in high-value, market-volatile collectibles. Our policies are designed to protect the integrity of our inventory and ensure that every collector receives exactly what is described.

1. Change of Mind

In accordance with Australian Consumer Law, Pidoof Collectibles is not required to provide a refund or replacement if you change your mind. Due to the volatile nature of the TCG market and the unique grading of slabs and sealed products, all sales are final. Once a high-ticket asset leaves our vault, its market value and chain of custody are altered; therefore, we do not accept returns for:

  • Price fluctuations in the market.

  • Buyer’s remorse.

  • Accidental purchases.

2. Consumer Guarantees & Condition Accuracy

We guarantee that all items match the description and high-resolution imagery provided at the time of sale.

Condition Recording Protocol: To protect both the buyer and the store, Pidoof Collectibles maintains a comprehensive digital archive of every slab and high-value item. We record the exact condition, serial numbers, and tamper-evident features of your item immediately prior to dispatch.

A return will only be considered if the item has a Major Failure as defined by the ACL, specifically:

  • The item is significantly different from the description or the images provided.

  • The item is fundamentally unfit for its purpose (e.g., a slab that has been compromised/cracked prior to arrival).

3. Damages During Transit

Under Australian Consumer Law, as the seller, we are generally responsible for the item until it is delivered to you.

  • Our Responsibility: We mitigate 99% of risk by using premium, reinforced packaging (bubble-wrapped "bomb-proof" boxes) for every order.

  • Transit Damage: If your item arrives with the external packaging destroyed and the product damaged, you must contact us within 24 hours of delivery with photographic evidence of the unopened, damaged shipping box.

  • Resolution: We will work with the courier (Australia Post/Courier) to resolve the claim. In the event of confirmed transit damage to a unique asset, a full refund or store credit will be issued upon the safe return of the damaged goods.

4. The Return Process

If you believe your item does not match our recorded condition:

  1. Notification: Email us at [Insert Email] within 48 hours of receipt.

  2. Verification: We will cross-reference your claim against our pre-shipment high-resolution recordings.

  3. Return Shipping: If a return is authorised, the item must be returned in the exact same condition it was received, including all original packaging.